Fraud

Fraud cases have been on the rise for the last few years. Fraudsters have developed sophisticated scams which seek to gain the trust of unsuspecting individuals, while presenting as a legitimate financial service provider.

With fraud cases increasing, it is important to be alert and aware. By staying vigilant you can help protect yourself from being the victim of fraud.

Processes in place to keep you safe:

We have strict procedures in place for any requests to change key data on your account – as an example a request to change the IBAN linked to your account will require a call back from one of our Client Services team.

We issue contract notes for all investments – if you don’t receive a contract note, or if you receive an unexpected contract note, please contact our Client Services team immediately.

We issue communications to you through our secure client portal and by post.

Cantor Fitzgerald Ireland will never ask you for your username or password over the phone or by email, and if you receive such a request, please notify your broker / Relationship Manager or our Client Services Team at ireland@cantor.com or 01 633 3888.

We only use @cantor.com email addresses to engage with you in relation to your account.

If you are ever in doubt about a communication that you have received, please contact us immediately at ireland@cantor.com or 01 633 3888.

What to do if you think you might be the victim of Fraud?

If you are unsure about a communication that you have received purporting to be from Cantor Fitzgerald Ireland, or have some questions about it, please contact our Client Services team to verify its authenticity.

Do not engage in any further communication before contacting our Client Services team on 01 633 3888.

We will endeavour to give you advice on the next steps which may include contacting the Gardaí – if the authenticity of the communication cannot be determined.

Additional Resources Available:

FraudSMART – For hints and tips on how to Be Informed, Be Alert and Be Secure, visit FraudSMART.ie

The Garda National Cyber Crime Bureau –

https://www.garda.ie/en/about-us/organised-serious-crime/garda-national-cyber-crime-bureau-gnccb-/

https://www.garda.ie/en/about-us/our-departments/office-of-corporate-communications/news-media/investment-scams_ie.pdf

The Central Bank of Ireland –  

https://www.centralbank.ie/regulation/how-we-regulate/authorisation/unauthorised-firms/report-an-unauthorised-firm