We have strict procedures in place for any requests to change key data on your account – as an example a request to change the IBAN linked to your account will require a call back from one of our Client Services team.

 

To protect our clients, from fraud we DO NOT issue our bank details by email. The firm’s bank details can be found on your client portal. Sending bank details can allow a fraudster to intercept and replace the information. We can also confirm our bank details over the phone. Please contact us if you are in any doubt.

 

We issue communications to you through our secure client portal and by post.

 

We also issue contract notes when you buy or sell and payment confirmations for both inward and outward payments– if you don’t receive a contract note or payment confirmation, or if you receive an unexpected correspondence, please contact our Client Services team immediately.

 

Cantor Fitzgerald Ireland will never ask you for your username or password over the phone or by email, and if you receive such a request, please notify your broker/Relationship Manager or our Client Services Team at [email protected] or 01 633 3888.

 

We only use @cantor.com email addresses to engage with you in relation to your account.

 

If you are ever in doubt about a communication that you have received, please contact us immediately at [email protected] or 01 633 3888.

 

Cloned Entities

We are that our firm details have been manipulated and cloned by Fraudsters, disguising themselves as Dolmen Stockbrokers and Cantor Fitzgerald Ireland Bond.

 

These fraudsters used our logo, address and generic email address to appear legitimate.

 

Dolmen Stockbrokers was acquired by Cantor Fitzgerald in 2012 and no longer trades under the Dolmen name. Neither Dolmen Stockbrokers or Cantor Fitzgerald Ireland Bond are an authorised entity with the Central Bank of Ireland or the Financial Conduct Authority (UK Regulator), nor are they a member of the Cantor Group.

 

This is known as a ‘clone firm’ and fraudsters usually use this tactic when contacting people out of the blue. Cantor Fitzgerald Ireland would like to remind all clients to remain vigilant. Clone firm details:

 

Dolmen Stockbrokers (clone)
Address: 75 St Stephen’s Green Dublin (Please note, this was the former address of Dolmen Stockbrokers and Cantor Fitzgerald Ireland Limited following the acquisition)
Email: [email protected]

 

Cantor Fitzgerald Ireland Bond (clone)
Address: 23 St Stephen’s Green Dublin (Please note, this is our current address)
Email: [email protected]
Phone Number: 01 4429977 & 01 2548992

 

Be aware that fraudsters may give out other false details or mix these with some correct details of the registered firm. They may change contact details over time to new email addresses, telephone numbers or physical addresses.

 

Fraud cases have been on the rise for the last few years. Fraudsters have developed sophisticated scams which seek to gain the trust of unsuspecting individuals, while presenting as a legitimate financial service provider.

 

What to do if you think you might be the victim of Fraud?

 

If you are unsure about a communication that you have received purporting to be from Cantor Fitzgerald Ireland, or have some questions about it, please contact our Client Services team to verify its authenticity.

 

Do not engage in any further communication before contacting our Client Services team on 01 633 3888.

 

We will endeavour to give you advice on the next steps which may include contacting the Gardaí and the Central Bank of Ireland– if the authenticity of the communication cannot be determined.

 

Additional Resources Available:

 

FraudSMART – For hints and tips on how to Be Informed, Be Alert and Be Secure, visit FraudSMART.ie

 

The Garda National Cyber Crime Bureau

OR

Investment Scams

 

The Central Bank of Ireland- Report or Query an Unauthorised Firm